Effective interpersonal skills are important for all types of professional relationships. Whether it is entry-level employees or mid-level managers, interpersonal skills can help a candidate become an asset to your company.

In fact, they're necessary to have a successful team and environment because these interpersonal skills translate into how you interact with others. A person with strong interpersonal skills can usually work well with others. They will be able to focus on and understand other people’s feelings and thoughts. These information are useful to help in problem solving and making good decision too.

"Interpersonal Skills is the ability to manage relationships efficiently and communicate with others effectively to achieve mutual consensus and outcomes. "

- Skills Framework of SkillsFuture Singapore.

In today’s post, we’ll understand what interpersonal skills require, and take a look at how you can assess and measure the strength of a candidate’s interpersonal skills using prescreening questionnaires.

Candidates with good interpersonal skills have the following 5 ability:

  • Verbal Communications
    Effective verbal communication requires more than good pronunciation and grammar. It's also about selecting the correct tone, pitch, rate (speed) and volume (loudness) for the specific situation or audience.

    Candidates with good verbal communication can clearly communicate his thoughts and connect with the others easier.

  • Body Language
    Body language is an important part of communication. A study shows that human beings pay 93% attention to body language and tone of the voice instead of the actual words.

    When you interact with other people, it's important to take notice and understand their nonverbal behaviour, such as their tone of voice, gestures, and posture because it helps you decode what the other person is saying. It also help you understand the other person's mood and emotion which is helpful to guide you on reacting to it.

  • Active Listening Skills
    Active listening is the notion of you not only hearing what someone says, but actually trying to fully understand. It is an intentional, non-judgmental form of listening in which the listener uses feedback, or asking questions, to confirm that he or she has heard messages correctly. It will help you to improve your interpersonal communication skills - a key ingredient of success in any organisation

  • Empathy
    Empathy, emotional intelligence, is the ability to understand other people's emotions and needs. It also involves how you respond to people based on what you understand. People with good empathy are able to relate to the people they talk to on a personal level. This helps them to understand others' perspective and make good judgement on how you react or decisions you'll make.
  • Teamwork
    According to Skills Framework of SkillsFuture Singapore, teamwork is the ability to work collaboratively and effectively with others to contribute to group efforts to achieve identified objectives. 33% of HR professionals report that poor team collaboration decreases employee morale. That is why a motivated and skilled team that works well together is the key to success.

5 Prescreening Questions to test candidates' interpersonal skills

  1. It’s difficult to know how to respond when others become emotional in front of you. They may be frustrated, angry, upset, or even breaking down into tears. I find it difficult to react.
    (Very Unlikely - Very Likely Scale question)
    - Someone with good interpersonal skills can handle emotional situations and connect with the other person even when they are emotional.
  2. I like to finish sentences for others when I know what they’re going to say.
    (Very Unlikely - Very Likely Scale question)
    - You're looking for candidates who would have good listening skills and do not try to act smart by finishing others' sentences.
  3. I often feel awkward around new people. On the other hand, I get very comfortable around people I know.
    (Very Unlikely - Very Likely Scale question)
    - On top of seeking candidates with the ability to connect with people you already know, you're also looking for candidates who are comfortable approaching strangers and make small talks with them without feeling uneasy.
  4. What would you do if you noticed a coworker from another department was sad at work?
  5. An employee comes to you upset because of a decision you made. What do you do?

More interpersonal skills assessment questionnaires available on Prehireforms Questions Library here.

You may also be interested in Skills Assessment Templates for:

  1. Adaptability
  2. Communication Skills
  3. Common Sense
  4. Lifelong Learning / Willingness to Learn
  5. Managing Diversity Skills
  6. Problem Solving Skills
  7. Leadership
  8. Teamwork
  9. Creative Thinking

For more candidate assessment questions, go to Prehireforms.com, candidate screening platform for hiring right.

Need help with customizing your assessments? Write in to Lisa at [email protected].

Happy shortlisting!